FAQ

We are here to help

This is a short list of our most frequently asked questions.

General

How do I contact Customer Service?

Email your questions or comments to support@livlabsgear.com. We will do our best to serve you within one business day.

What are your business hours?

We are available to help you with your order Monday through Friday from 8am to 5pm CST

My credit card statement has a charge from SP SUCCESS Partners on it. Who is SUCCESS Partners?

SUCCESS Partners is a trusted printing and fulfillment facility selected by your company to manage your online store.

Can I change my Liv Labs Gear order after its been placed?

Changes cannot be made once your order has been submitted. We would be happy to cancel it so that you can place another one. Just contact us at support@livlabsgear.com

What currency's do you accept?

We're happy to accept US Dollars as form of payment.

How do I pay for my order?

We accept Visa, MasterCard, Discover, and American Express, as well as debit cards with the Visa or Mastercard logo.

What is the policy on returns?

ALL items on this site are custom made to order. Therefore, ALL SALES OF LIV LABS APPAREL AND GEAR ARE FINAL. Success Partners will not accept returns or exchanges for incorrect size(s) and/or ordering. (Please see size charts available on each product description). Any claims for damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Returns will be processed within 10-14 days of receipt.

What is the return shipping address?

Liv Labs Gear
200 Swisher Road
Lake Dallas, TX 75065 USA
ATTN: Customer Support

Shipping

Shipping Transit Times

Domestic Shipments

Economy - 5 to 7 business days from product availability


International Shipments

International Economy - Typically 7 to 15 business days from product availability (depending on country)

*Transit times do not include order processing times*

How long will it take to produce my order before it ships?
All custom items will ship in 7-10 business day. Please note that your order may arrive in multiple shipments.

Please call our support team to check on product availability and/or status of your order.

Can I ship my order to my P.O. Box?

Yes, but only the U.S. Postal Service can deliver to a P.O. Box. UPS and FedEx cannot deliver packages to P.O. Boxes.

Can I ship to more than one location on one order?

There is a limit of one “ship to” address per order.

 

Technology

How to Enable or Disable Javascript in your browser:

Internet Explorer

  1. From the Tools menu, or the Tools drop-down in the upper right, choose Internet Options...
  2. Click the Security tab.
  3. Click Custom Level...
  4. Scroll to the "Scripting" section of the list. Click Disable or Enable.
  5. Close and restart your browser.

Firefox

  1. In Firefox for Windows, from the Tools menu, select Options...
  2. In Firefox for Mac OS X, from the Firefox menu, select Preferences...
  3. In Firefox 1.5 or later, click Content; in Firefox 1.0, in the list on the left, select Web Features.
  4. Check (to enable) or uncheck (to disable) Enable JavaScript and Enable Java.

Chrome

  1. Open Chrome browser & go to the main menu
  2. Scroll down until you see the Privacy section & click the button marked Content Settings...
  3. Under the Javascript section you can set your Javascript options.

How to Enable or Disable Cookies:

Internet Explorer

  1. From the Tools menu, or the Tools drop-down in the upper right, choose Internet Options...
  2. Click the Privacy tab.
  3. Click the Advanced Button.
  4. Click Override automatic cookie handling to customize.
  5. Click Ok.
  6. Close and restart your browser.


Firefox

  1. In Firefox for Windows, from the Tools menu, select Options...
  2. In Firefox for Mac OS X, from the Firefox menu, select Preferences...
  3. Click Privacy Tab.
  4. Under History's drop down box select 'Use custom settings for history'
  5. You'll have option for cookies here.


Chrome

  1. Open Chrome browser & go to the main menu
  2. Scroll down until you see the Privacy section & click the button marked Content Settings...
  3. Under the Cookies section you can set your cookie options.

 

Returns

What is the policy on returns?
ALL SALES OF CDs, DVDs, PRINT ITEMS, AND PERSONALIZED ITEMS ARE FINAL. Liv Labs Gear will accept returns or exchanges of other items within thirty (30) days of date of shipment. Purchaser is responsible for the cost of shipping for returned items. All items must be returned with original tags and packaging. Returns will be processed within 7-10 days of receipt.

What is the return shipping address?
    Liv Labs Gear
    200 Swisher Road
    Lake Dallas, TX 75065 USA
    ATTN: Customer Support

Account

Do I have to create an account to place an order?

In the Liv Labs Gear cart, click “My Account” at the top of the page.

Do I have to create an account to place an order?

No, you have the option to checkout as a guest.

Can I change my e-mail address or billing and shipping addresses for MY ACCOUNT?

Yes, simply click on “My Account” at the top of the page, enter your updated information, and click the “Update” button.

Does the system remember my last order?

If checked out as a guest you will not be able to log in to view your previous orders. Remember to create an account before you order to benefit from order tracking, order history, and faster checkouts!